Privacy Policy

We currently collect and process the following information:

Name, contact details such as phone number and email when provided and where a donation is made online, the financial information to do so. We also collect website user statistics.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

1. Your contact details when you sign up to our newsletter or you ask us to contact you so we can provide the information you have requested

2. Your financial information when you make a payment online in order to facilitate the donation

We will only pass you information to a third party if:

a) we need to do so in order to collect a financial donation

b) we need to do so if you have purchased an item such a ticket and the venue needs to provide admittance.

How we store your personal information

Your information is securely stored. For records of financial transactions we need to store it for 7 years. For all other data we will sore it until a) you request if is removed or b) you have had no contact with us for 3 years at which point we will remove your details.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at support@shayssmiles.org if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at support@shayssmiles.org.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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